Refund Policy
Since you booked after you had receive all of our tour information and already assigned a car and driver guide for your tour, there will be no refund of the prepayment.
Privacy Policy
At www.4melankatours.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a booking on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the booking process.
- Payment and billing information necessary to process your booking, including credit card details, which are securely handled by trusted third-party payment processors.
- Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
- To process and fulfill your order
- To communicate with you regarding your booking, provide customer support, and respond to inquiries or requests.
- To personalize your booking experience and present relevant services, recommendations and promotions.
- To improve our website, bookings, and services based on your feedback and browsing patterns.
- To detect and prevent fraud, unauthorized activities, and abuse of our website.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments. These providers are contractually obligated to handle your data securely and confidentially.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
Terms and Conditions
Welcome to www.4melankatours.com. These Terms and Conditions govern your use of our website and the booking of tours from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
A. You must be at least 18 years old to use our website or make booking.
B. You agree to provide accurate and current information during the booking process.
C. You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
A. We strive to provide accurate tour descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
B. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
Bookings and Payments
A. By placing an booking on our website, you are making an offer to book the selected tour.
B. We reserve the right to refuse or cancel any booking for any reason, including vehicles & drivers availability, errors in pricing or tours information, or suspected fraudulent activity.
C. You agree to provide valid and up-to-date payment information and authorise us to charge the total order amount, including applicable taxes, to your chosen payment method.
D. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Intellectual Property
A. Some content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of 4melankatours.com or its licensors.
B. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.